Creative Challenge:
Nando’s wanted to push through the boundaries of employee training and give their front line staff the tools to deal with everything from customer engagement through to customer complaints. We did this by creating interactive systems that took the employee through maze options, designed to give a series of real life decisions in the safety of a virtual world.
Creative Strategy:
So, we created a menu. A menu of discovery through a maze, we called ‘O Labirinto’ (the labyrinth in Portuguese), where a series of real life tests were presented to trainee’s to gauge their ability and aptitude for team work as well as thinking on their feet.
This program would then be followed up with immersive VR experiences, an App to use on the job to track progress and a series of films to demonstrate what excellence in customer service looks like.
Client reaction:
“I very much enjoyed working with such professionals who understood what we were trying to achieve. You never left us in doubt about what was being done and when it would be done. Thank you.”